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    Clearsay

    Privacy Policy

    Last updated: 9/14/2025

    Clearsay Interview Coach platform ("Service") is a product of <a href="https://www.genxr.co" className="text-coral">General Experience Limited</a>, a UK based AI company. We respect your privacy and are committed to protecting it through our compliance with this policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use this Service.

    1. Information We Collect

    Account Information

    • Email
    • Name (optional) for personalization
    • Profile information from authentication providers (Google, Apple).
    • Account preferences and settings

    Usage Information

    • IP address and general location information
    • Device information and operating system
    • Browser type and version
    • Pages visited and time spent on our Service
    • Account preferences and settings

    Audio Privacy Policy

    1. Collection and Use: When you use our service, your audio data and files are securely uploaded to our cloud infrastructure for processing and analysis. We use this data to:

    • Tailor your practice sessions
    • Generate insights and feedback for your personal use
    • Provide you with a tailored and evolving user experience

    2. Storage and Security: Your audio files are stored separately and securely accessible only through your authenticated account. We implement industry-standard encryption for both storage and transmission of audio data. No audio is ever made public or shared with any third parties.

    3. No Third-Party Sharing: We do not share, sell, rent, or disclose your audio data or any personal information to any third parties. All processing is performed within our infrastructure under strict confidentiality.

    4. Your Rights and Control (GDPR Compliance): In accordance with the General Data Protection Regulation (GDPR), you have the right to:

    • Access all audio data associated with your account
    • Download or review any of your audio recordings
    • Delete any or all audio data from our platform at any time.

    All these actions can be performed through your user dashboard.

    5. Data Retention: We retain your audio data for as long as your account remains active, or until you choose to delete it. Audio data marked for deletion is permanently erased from our systems within 24 hours.

    2. Cookies and Other Technologies

    We prioritize your privacy and don't rely on third-party "cookies" or similar tracking technologies, like web beacons, across our website, services, or apps. However, we do use some in-house cookies to improve functionality and your overall experience

    • Communications Cookies: This ensures data flows smoothly across our platform and assist in identifying and fixing any errors.
    • Essential Cookies: These are vital to access the core app functionality, and are useful for language preferences or transaction verification, ensuring the app functions as expected.
    • Analytical Cookies: We use these to understand how you interact with our services, helping us optimize and improve them.

    Managing Cookies

    You can disable cookies through browser settings by selecting "Block all cookies". However, disabling cookies might affect certain features on our website and app.

    3. Third-Party Partners

    We rely on a few trusted third-party services to help manage and enhance our app:


    These services may collect or process some of your data, so please refer to their policies for more details.

    4. Your Rights

    • Access and Download: You can view, update, download files and reports created in the app.
    • Delete your Data: You have the right to permanently delete all of your information and your account. Visit the settings page of your account or send us an email any time at [email protected].

    5. Contact Information

    For further questions or support, you can reach us at: [email protected]